Miss Jessie's Reviews and Complaints ^{All Reviews}

User comment:

Miss Jessie's customer service gets an "EXTREME THUMBS DOWN" from me, it s----! Been "Napptural" since April '09 and of course that means still navigating the road of what hair products will be best for my desired look. Miss Jessie's Curly Buttercreme was suggested. Went to the website for locations in my part of the country to purchase the product and after calling these places, discovered none of them carry the small 2 oz. jar, best for my trial, only the 4 oz. and 8 oz. Called Miss Jessie's, at a phone number on her website, to order the 2 oz. Curly Buttercreme, cost $9. Here's the kicker, the service person then quoted $3.95 handling + $9 shipping charges, bringing my once $9 item to $21.95, WOW YOU GOT TO BE KIDDING ME!!! Explained to her this was to be a trial and didn't want to be out $21.95 if the product didn't work and requested one or both of the charges be waived. She denied my request and began a lame sales pitch on how good the product is and even had the unmitigated audacity to refer me to other websites who might have "cheaper shipping/handling". Result, Miss Jessie's service person didn't make a sell due to ignorance to some customer service basics. Who turns down a basic courtesy request to waive shipping and/or handling charges, especially in these times when African American hair care businesses are battling with the Asians. Evidently Miss Jessie's doesn't need my new business now nor future. BIG MISTAKE MISS JESSIE'S, HUGE!!! I will never try, use and don't recommend you try or use, any of these hugely popular products and why, because MISS JESSIE'S DOESN'T HAVE A CUSTOMER SERVICE CLUE!!! (You need to get one girl.) Of course if customer service is not your thing then...!!!

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